PII Redaction in Fluency

Last updated: April 19, 2026

If you prefer, you can watch the video walkthrough instead. If not, follow along below.

1. Open the Fluency Portal on the Web

Navigate to dashboard.usefluency.com to launch the Fluency portal to get started.

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2. Navigate to Settings

Click on the bottom left sidebar to open options and then click on Settings.

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3. Navigate to the PII Protection Option

Click on PII Protection on the sidebar underneath the organization umbrella category.

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4. Select the Relevant PII That You Want Redacted

Toggle on or off the relevant PII you want protected/exposed and hit save changes. You can choose between General, AUS, US, UK specific options.

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If you have specific PII that you want protected that is not available as an option, please inform the Fluency team. We have will add the specific PII to this list for you.